How to Start a VOC Program Internally - Scott Swift

Friday – September 7th – 12:00pm EST – 1:00pm EST Title – How to Start a VOC (Voice of the Customer) Program Internally Featuring: Scott Swift - VP Customer Information - Hunter Douglas We strive as Customer Experience Leaders to drive customer excellence across our respective organizations. I have asked Scott Swift from Hunter Douglas to join me in sharing his journey and sharing of unique strategies to build an engaging VOC program. Scott and I will work our way outward, bringing a focus on the customer at every organizational level and end up with a robust customer experience program that all of us can have take-aways. If you are a Service Leader wanting to validate your internal VOC program, this is a no-miss episode Expected Outcomes: Broadening a Voice of the Customer program from the inside out Effective methods of creating and sustaining the importance of the voice of the customer How a brand leader brought the voice of the customer to the organizational forefront Episode: Friday September 7th 12:00pmEST - 12:30pmEST Scott Swift – VP Customer Information – Hunter Douglas Call-in Number: (323) 679-0913

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